This particular guide focuses on an innovative approach to case management in the public sector - Collaborative Case Management (CCM).

In about 15 minutes, EMC will explain how CCM can be applied across a variety of case management types, discuss the components of a CCM solution, and offer deployment guidelines and suggestions.

Analysts and industry experts view this time as the perfect opportunity to drive pragmatic transformation of government operations and the management of the underlying information.

Organizations need to improve service delivery while coping with fewer resources by managing information as digital assets and automating back-office processes through case management. By doing so, these organizations realize the promise of connected government while simultaneously reducing time, cost, and risk.

No matter what your agency’s goals—to keep the peace, respond to humanitarian needs, manage intelligence operations, facilitate commerce, or implement other initiatives—your organization can accelerate this transformation through connected government.

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"15-Minute Guide to Collaborative Case Management"

Offered Free by: EMC

TABLE OF CONTENTS
Introduction . 4
Case management and connected government. 4
Current dynamics of case management. 4
Challenges of improving service delivery with case management. 5
Improving case management: an e-government priority. 6
Case management—the key to connected government. 6
Realizing connected government with case management. 7
Stage 1—Initiating the case. 7
Stage 2—Gathering information. 8
Stage 3—Evaluating and assessing. 8
Stage 4—Communicating to stakeholders. 9
Stage 5—Closing the case file . 9
Opportunities with case management . 9
What should I do next? . 11

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