arrive is Amtrak's onboard magazine for business travelers. It provides millions of passengers with vital information and welcome entertainment to help make most of visits to the major destination cities of the Northeastern United States.

arrive is published bimonthly and delivers constant exposure on all Northeast trains as well as the ClubAcela station lounges. Its goal is to provide a unique and intelligent view of America's most compelling urban centers of commerce, government and the arts.

The tone of the magazine is entertaining yet informative, casual yet consuming. It is the perfect travel partner—a knowledgeable guide and an entertaining companion. And for Amtrak's time-sensitive riders, it is always available within arm's reach ... it is the only magazine within reach.

arrive delivers equally compelling value to advertisers. It reaches and influences a unique and valuable audience at precisely the moment when it is most receptive to a wide variety of business-, travel- and entertainment-related ad messages. And arrive readers are downtown visitors—that's why they use Amtrak and Acela. No other magazine delivers such a targeted audience of affluent visitors to Northeast cities.

The King of Queens
38 Academy Award-winning actor Adrien Brody on kissing Halle Berry, his new movie and life after Oscar. | BY DENNIS MCCAFFERTY

A Little Romance, Old Dominion Style
46 The land of Washington and Jefferson may draw politicos and history buffs, but couples looking for a quick getaway are discovering Virginia’s romantic side. | BY LISA RENAUD AND JOHN ROSENTHAL

Controbutors:

ELIZABETH JOHNSON, co-founder of Sour Cherry Farm (page 56), is the food editor at The Journal News and LoHud.com, the Gannett newspaper in Westchester, Rockland and Putnam counties in the Hudson Valley. She is also the founder, with her husband, of sourcherryfarm.com, a lifestyle Web site whose slogan is “Eat. Drink. Live.”

CHRISTENE BARBERICH covered Hudson, N.Y., for this issue’s debut of Detour (page 24), a section devoted to activities off the beaten train track. Barberich is the editorial director of the independent fashion Web site, Refinery29.com, as well as deputy editor of The Daily, the official publication for New York Fashion Week. She has contributed to Budget Living, Travel & Leisure, “T”, Elle Decoration, Departures and the Worth Global Style Network in London.

For this issue, MICHAEL SLACK lent his unique illustrative vision to Business Class. His work has appeared in The New York Times, Nickelodeon Magazine, Time and Computer Gaming World, and he has designed characters for Aardman Animation and Passion Pictures in the U.K. Slack is currently working on a children’s book, a card game and a gallery exhibition. You can catch more of his illustrations on his Web site, slackart.com.

Download arrive Magazine, September/October 2006

PDF format, 160MB, 76Pages.

Customer Service is King

Customer service. It’s a phrase we’ve heard so often it can be in danger of losing its meaning. Every business knows that customer service is crucial for success. But there’s a vast gulf between proclaiming a dedication to customer service and actually delivering it well.

At Amtrak, we take our commitment to customer service seriously, and we’re constantly looking for ways to improve it. Sometimes, it’s the little touches that count. Sometimes, it’s the fundamentals. But to be really consistent in delivering first-class customer service, you need to do both—all the time.

To help ensure strong and consistent passenger service, this past summer we established a new team of Customer Service Managers to work directly with our on-board staff on all routes across our system. These frontline managers, all veterans of the service industry, are responsible for improving the customer experience aboard all trains, reemphasizing with our on-board staff the importance of courtesy, frequent announcements, train cleanliness and other fundamentals.

In the Northeast Corridor, we’ve launched an Acela and Regional service quality-improvement initiative designed to boost consistent delivery of those services. We are expanding the pilot project of at-seat food and beverage cart service on Acela Express trains and working with our food suppliers to come up with new menu items. To give passengers greater flexibility in making and changing train reservations, we introduced Amtrak Mobile earlier this year.

The new service allows any customer using a Web-accessing mobile device to instantly connect with the train reservation and information systems of Amtrak.com. You can make or cancel a reservation or get train information on your PDA or cell phone while on the move—no need to dial up an operator or sign on with a special password.

No other transportation provider offers passengers all the features we’re offering with Amtrak Mobile. We’re proud to lead the way.

Whether it is through the use of new technology or good old-fashioned, hands-on customer care and handling, our aim is to exceed our passengers’ expectations at all steps along their journey. Welcome aboard. We’re glad to have you with us today.

Sincerely,
David J. Hughes
Acting President and Chief Executive Officer

Visit arrive magazine Official Website

As the ideal travel partner with knowledgeable and entertaining information, arrive welcomes you to its online tools for easier, more enjoyable and efficient traveling.  Here, you'll find a variety of useful resources.

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