Learn how Microsoft Dynamics Customer Relationship Management (CRM) can help you develop profitable customer relationships.

Find out how you can convert your pains into profit. Microsoft Dynamics CRM uses lead and opportunity management, incident management and a searchable knowledgebase. CRM also makes use of reporting tools for accurate forecasting, measurement of business activity, and employee performance. This webcast is your key to learning the secrets of Microsoft Dynamics CRM success.

Microsoft Dynamics CRM is a complete customer relationship management solution. It provides tools to create and maintain customers database from first contact via purchase and post-sales. It provides customer service, marketing automation and sales force automation services

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"Customer Relationship Management: Secrets to CRM Success"

Language(s): English.
Product(s): Microsoft Enterprise Reporting.
Duration: 42 Minutes

Presenter: Koi Setorie, Product Specialist, Microsoft Corporation

Koi has worked with Microsoft Business Solutions (MBS) products for over nine years.  His experience as an MBS customer as well as MBS partner gives him great insight into the MBS products and their rich functionality. Koi also has experience selling, implementing, and supporting various MBS products. He currently works as a business systems advisor on the MBS Seminar Sales Team.

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