IP Telephony Pocket Guide is intended equally for technical IT staff, voice system managers, and CIOs. It describes the technical issues decision makers will need to understand as they set out to build a winning IP telephony business communications strategy.

IP telephony (IPT) offers a viable alternative to the legacy voice exchange, delivering improved application integration, scalability, and multi-site management. It is precisely these features that make this rapidly-maturing technology so attractive to organizations seeking to reduce costs, increase productivity and improve customer relations.

This 90-page IP Telephony Guide is intended equally for technical IT staff, voice system managers, and CIOs, and describes the typical components and features of an enterprise telephony system.

Key discussion areas include:

• A breakdown of the critical components of an enterprise voice system
• Voice over Internet Protocol (VoIP) technologies and standards
• Business applications such as unified messaging, converged conferencing, call centers and CRM
• Advantages and disadvantages of different architectures
• A review of the total cost of ownership (TCO) 
• Glossary of terms

Request Your Free Pocket Guide: "90 Page IP Telephony Pocket Guide"

Offered Free by: ShoreTel, Inc.

ShoreTel, Inc.
960 Stewart Drive
Sunnyvale, CA 94085
408.331.3300
1.800.425.9385
www.shoretel.com

EXECUTIVE SUMMARY
IP telephony (IPT) offers a viable alternative to the legacy voice exchange, delivering improved application integration, scalability, and multi-site management. It is precisely these features that make this rapidly-maturing technology so attractive to organizations seeking to reduce costs, increase productivity and improve customer relations.

However, voice is critical to business, and a major change to emerging technologies like IPT requires an understanding of a broad range of technologies, careful planning and thoughtful implementation. This guide has been compiled to help decision makers to understand the relevant technologies as they define their strategies.

Following the introduction, we will review the typical components and features of an enterprise telephony system. We then introduce voice over IP (VoIP), the underlying network infrastructure, and then we address the various issues one must take into account when designing the network to carry voice. We conclude by comparing these VoIP solutions to the traditional centralized PBX, but before we do so, we describe advanced applications such as collaboration, presence, customer relationship management and unified messaging.

ShoreTel recognizes the challenges of defining a communication strategy that spans multiple domains and this guide is intended to help you with this task.

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