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Speech Technology Magazine
Speech Technology Magazine, July/August 2008
Speech Technology Magazine, July/August 2008 |
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Each issue of Speech Technology features news, deployments, new product announcements, speech solutions and more. Speech Technology enables you to quickly and accurately understand how speech is changing your technology and communications needs. Available in print and digital versions. (Tradepub.com) Speech Technology Media is a division of Information Today, Inc., a 29-year-old, Medford, N.J., based integrated media company specializing in magazines, periodicals, books, Web sites, and conferences serving the information marketplace. SPEECH TECHNOLOGY MAGAZINE “AT A GLANCE” Founded Circulation Value Proposition for the Advertiser Speech Technology Magazine, Free Subscription Geographic Eligibility: International Publisher: Information Today, Inc. View Speech Technology Magazine, July/August 2008 Cover Story Improving the caller experience, as it relates to contact centers, has traditionally focused on improving speech recognition, writing clear prompts, and creating efficient call flows. Vendors attest that automation should ideally help customers get what they want as quickly as possible, but is that always happening? Even the phrase "call flow" suggests a series of steps a caller must take before he can access the information he needs. Additionally, as the benefits of automation become more apparent to enterprises, functionality becomes increasingly more intricate. On the one hand, this certainly relieves a lot of stress on an enterprise’s phone lines and empowers the caller to help himself. But if the caller doesn’t know how to help himself, or doesn’t know how to use the system, he’s likely to get frustrated and the interaction is a failure. This is bad news for everybody, particularly the enterprise, which knows that it takes less effort to keep existing customers happy and loyal than to find new ones. ... Features FYI Market Spotlight: Education Overheard-Underheard Speech Fills the Docket Visit Speech Technology Magazine Website speechtechmag.com is the leading source of information for the speech technology industry Targeted Readership New Site New Features speechtek.com is now organized with self-serve functionality, which helps potential attendees search in a variety of ways for information on sessions, presenters, and exhibitors from information anywhere on either site. The results of our efforts have resulted in more traffic, longer visits, and a much more satisfying user experience. Bookmark
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