The author of Emotional Intelligence says business leaders will need greater interpersonal awareness in an era of corporate transparency.

Corporate carnivores once strode the earth. They were tough bosses with sobriquets like “Chainsaw Al” (Dunlap), “Neutron Jack” (Welch), and “Irv the Liquidator” (Irwin Jacobs). Though not extinct, the predatory chief executive has been tamed somewhat in the last few years.

Even the hardest-edged managers must typically submit to 360-degree appraisals, based on interviews with their colleagues and direct reports, that quantify their emotional competence and assess their skill at dealing with people.

More significantly, leaders associated with successful companies these days are known for their ability to be inclusive, responsive, unflappable, and — frankly — mature. In short, in the executive suite, mean and aggressive behavior is no longer seen as a personality trait that pays off.

If anyone deserves credit for bringing about this change in corporate culture, it’s Daniel Goleman. A former Harvard psychologist turned science reporter for the New York Times and then best-selling author, Goleman popularized the concept of “emotional intelligence” in the mid-1990s. ...

ABOUT THE AUTHOR
Lawrence M. Fisher is a principal with Kraemer Fisher LLC, a San Francisco–based consultancy to the life sciences industry. A contributing editor to strategy+business, he covered technology for the New York Times for 15 years.

Read Tea and Empathy with Daniel Goleman Online

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Daniel Goleman (born March 7, 1946) is an author, psychologist, and science journalist. For twelve years, he wrote for the New York Times, specializing in psychology and brain sciences. (wikipedia.org)

Books authored by Goleman, Daniel

    * Hot to Help: When can empathy move us to action? (2008) Greater Good Science Center. ISBN 074-470041931
    * Social Intelligence: The New Science of Social Relationships (2006) Bantam Books. ISBN 978-0553803525
    * Destructive Emotions: A Scientific Dialogue with the Dalai Lama (2003) Bantam Books. ISBN 978-0553381054
    * Primal Leadership: The Hidden Driver of Great Performance (2001) Co-authors: Boyatzis, Richard; McKee, Annie. Harvard Business School Press. ISBN 978-1578514861
    * The Emotionally Intelligent Workplace (2001) Jossey-Bass. ISBN 978-0787956905
    * Harvard Business Review on What Makes a Leader? (1998) Co-authors: Michael MacCoby, Thomas Davenport, John C. Beck, Dan Clampa, Michael Watkins. Harvard Business School Press. ISBN 978-1578516377
    * Working with Emotional Intelligence (1998) Bantam Books. ISBN 978-0553378580
    * Healing Emotions: Conversations with the Dalai Lama on Mindfulness, Emotions, and Health (1997) Shambhala. ISBN 978-1590300107
    * Emotional Intelligence: Why It Can Matter More Than IQ (1996) Bantam Books. ISBN 978-0553383713
    * The Meditative Mind (1988) Tarcher. ISBN 978-0874778335
    * Vital Lies, Simple Truths: The Psychology of Self Deception (1985) Bloomsbury Publishing. ISBN 978-0747534136

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