The CIO's Guide to Mobile Unified Communications
|May 07 2011|
This executive summary covers the benefits and costs of Mobile Unified Communications.
Unified Communications (UC) integrates multiple communications modalities and adds presence features to allow workers to communicate and collaborate more effectively with co-workers, customers and suppliers.
Learn about the cost, productivity and reachability issues associated with increased enterprise mobility and the benefits and future directions of Mobile UC.
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One solution, Unified Communications (UC), has been rapidly growing in popularity over the last few years. UC integrates multiple communications modalities and adds presence features to allow workers to communicate and collaborate more effectively with co-workers, customers and suppliers.
Extending UC into the mobile space on smartphones helps to eliminate reachability issues, and gives the worker that is away from their desk, tools that assist in communicating and collaborating as easily and effectively as they do when they are at their desk. Fixed Mobile Convergence (FMC) can make Mobile UC even easier to use and can significantly reduce telecom costs.
The next generation of Mobile UC is expected to integrate UC capabilities directly within strategic Line-of-business (LOB) applications. Using these applications, mobile workers can be integrated into existing enterprise workflows, or new improved workflows can be designed around them. When properly deployed and supported, Mobile UC can have significant benefits to the enterprise, including: improved employee reachability, increased productivity and reduced telecom costs.
This document will introduce some of the cost, productivity and reachability issues associated with increased enterprise mobility, and provide an introduction to Mobile UC,
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|Last Updated ( May 07 2011 )|
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